Fintech Fintech & Banking - The Shift in Customer Experience As the proliferation of smartphones and internet connectivity reaches the level that you can even find both in remote rural villages in the least developed parts of the world, it should come as no surprise that a lot of industries are facing significant changes.
economies How consumer behaviour shapes trends within the remittance industry While all services are swayed by their customers and the customer’s experience of using it, this is perhaps more true with remittance than any other player in the payments industry. When you pay a bill, there is little emotional attachment involved - you’ve received a product or service
