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consumer behavior

A collection of 2 posts
Fintech & Banking - The Shift in Customer Experience
Fintech

Fintech & Banking - The Shift in Customer Experience

As the proliferation of smartphones and internet connectivity reaches the level that you can even find both in remote rural villages in the least developed parts of the world, it should come as no surprise that a lot of industries are facing significant changes.
Aug 18, 2020 5 min read
How consumer behaviour shapes trends within the remittance industry
economies

How consumer behaviour shapes trends within the remittance industry

While all services are swayed by their customers and the customer’s experience of using it, this is perhaps more true with remittance than any other player in the payments industry. When you pay a bill, there is little emotional attachment involved - you’ve received a product or service
Jul 22, 2020 6 min read
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